Is Complaining Worth It?

Two stories. Chronological is logical, chrono?

I went to Ulta (and this complaint isn't about them) and purchased some cosmetics. I don't remember what all I bought but I know I picked up two NYX cream eyeshadows. One is a blue-green iridescent sea foam color and the other is a really deep shade of plum purple. I tried them both that day and wore one that evening. When I was putting on my makeup, I noticed a burning sensation on/in my eyes. I attributed that to my contacts and the abuse my eyes take when I put them in.

I went out, had fun and came home and took my makeup off and noticed my lids were marroon. Did the makeup stain my lids? No. The burning was back and my eyes started swelling. I then realized I had an allergic reaction. The only difference in my makeup routine was the NYX cosmetics.

I contacted them via their website to let them know what happened and received an email back saying someone would contact me. The next day, I got an email from someone in their HR department asking for my phone number or for me to call her. I called the next day and it was automated: call during our business hours. It was Easter weekend so I figured everyone was on holiday. Okay.

Following week, I call again. Wrong hours, they're in California and I was off two hours. So I called later. "I'm sorry, she's out on a business trip." Okay, following week "I'm sorry, she's not in the office yet." I haven't called back or emailed again yet. But I plan to. I just got really busy with work and things. I mean, I spent some money on their product. I even went back to Ulta to tell them and they helped me out a bit - get/use a gentle primer. Okay. I'm still too chicken to try the product again. What do you do with a mid-range product that is used but you have an allergic reaction to. You can't give it to someone else, that's unhygenic. It's really pretty. I liked the color. Very beautiful on and it was so nice to use. Anyway, they'll be hearing more from me soon.

Here's Ulta story 2.
I'm a card carrying member and I get member benefit emails. A coupon for free eyebrow waxing was sent to me. "Go to your local Ulta Benefit counter for a free eyebrow waxing on your birthda!" So we went. When I got there, someone was asking the cosmetoigist questions. No big deal.

But then I was walking around the counter for five minutes. It's kinda sad that I know the girl's problem and solution. 'Her makeup melts off her face. She should use a primer. But some of the combination isn't working so there is no telling what the problem is. So try this product.'

They'd all go off to find said product and would return to the counter. Same conversation, same action. Three times. Not once did the cosmetologist ask me if she could help me, even to just see what I needed and return to who she was dealing with. I must've walked around that counter for ten minutes. That's poor customer service right there. And it's not like she didn't see me. I was all over that counter.

So I went to look around for other products that I wanted. The girl never returned to her counter so I got my stuff and left.

The email never said to make an appointment, so I didn't do that. Just showed up. Sure, I can certainly do it myself. I just don't mind taking advantage for a free offer.

So I'm sending two emails.